Alice has worked part time for the bank for several years. Last year, she was charged with being a manager in the Training and Development department. Her primary responsibility is to train bank tellers. Alice took a class in training and knows that adults learn better with positive reinforcement and constructive criticism.
The bank is trying to hire and promote more racial minorities. The bank has been the target of several discrimination lawsuits in the last few years and wants to change its image.
Joanne is an African-American teller trainee. All of the other trainees in this particular group are white. Joanne is having a very hard time learning the material but does not appreciate Alice’s constructive criticism. Joanne insists that Alice is treating her differently because of her race and threatens to file a formal complaint unless Alice eases up on her.
1. What should Alice do?
2. What role does the bank play here?